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On the right, we have provided answers to the most frequently asked
questions. Please scroll through the list to find the information you need.
If the question you have is not found, please contact us. |
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 Hotel
Reservation FAQ |
Making a Reservation
Canceling a Reservation
Making a
Reservation
How do I reserve my room?
TravelGr reservation process is very simple. Select the desired city,
enter the number of days you have to stay, and enter the number of guests.
Click the Search button.
A list of hotels or vacation rentals will appear on the screen. For more
information, click the hotel name.
After room types and rates are returned to your screen, you will be able
to choose the rate you desire by reading the room information in the
center of the screen, then clicking on the Book It button on the right
side of the screen.
After you have selected your desired room type, you will be taken to a
"Secure Reservation Request" form. Then you will need to review the
"Reservation Information" and fill in the blanks on the "Guest
Information" section. Be sure your name and email address are spelled
correctly.
After you fill out all of the needed information, press the "Submit
Reservation" button.
If further correspondence is necessary prior to confirming the
reservation, a Customer Care agent will reply back to you with an email
within 2 to 4 hours.
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When do I have to include my credit card
number?
Lodgings identified as offering "Internet Rates" require up-front payment
with your credit card at the time of booking. This ensures you have a room
when you arrive so you are not "bumped" or "overbooked." If new taxes or
fees are added by the hotel from the time of booking to the time you check
out of the room, you could be responsible for those charges. Additional
charges for phone calls, room service, and other services will be your
responsibility at the time of check out as well.
Properties identified as Additional Rates require a credit card number at
the time of booking to process the reservation. Your credit card will not
be charged until you check out of the hotel unless the type of room you
selected states a deposit is required.
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Is it safe to use my credit card?
Yes. We take this matter very seriously. To ensure your security,
TravelNow.com we ask you to send Credit Card information by Fax at our fax
number
+302105230293.
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What credit card types are accepted for
guarantee/deposit?
All the card types are accepted.
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What is the cost for using Travelgr.com's service?
There is NO CHARGE or service fee to use our hotel reservation
service or search engine.
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Are taxes included in the rate?
It will be indicated by the quoted rate if taxes and miscellaneous
charges/fees are included. The Total amount for "Additional Rates" does
not include taxes or fees, and any such taxes or fees will be collected by
the hotel.
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Can I specify where I would like my room located
(preferred floor, next to pool, etc.)?
If special requests are accepted by the lodging, a section will appear on
the Reservation Form to insert such requests and submit them to the hotel.
The hotel staff will do their best to accommodate special requests. We
cannot guarantee that your requests will be granted because they are
subject to availability.
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Is the room rate per person or per night?
All rates are based on double occupancy per room, and are quoted on a
nightly basis unless otherwise specified. Extra people, children,
roll-away beds and incidentals may be subject to additional charges.
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I should receive a discounted rate. How do I get
this?
The rates displayed are the only rates available to this site for making
reservations. These rates may include government, corporate, or senior
discounts. You may need special documentation at check-in to confirm you
are qualified to receive that rate. Please do not expect to receive such a
rate at check-in without the proper identification even if you have
selected to book it online.
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Confirming a Reservation
What happens when I make a reservation?
Reservation requests will be followed up within 4 to 6 hours with an email
using a Confirmation Number.
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How long will it take TravelGr.com to respond to my
reservation request?
All reservations will be followed up with an email within 4 to 6 hours
using the same Confirmation Number with the status of your reservation.
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How do I check on my request for a
lodging?
Always feel free to contact us with any inquiries regarding your request.
For fastest service, please include your "Confirmation Number" which you
will receive from us.
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I don't have long to wait for a confirmation.
What can I do?
You will be notified of the status of your reservation within 2 to 4
hours. However, there can be delays. Also, you will receive an email from
us without a confirmation number. When we receive the confirmation number
from the property, it will be emailed to you. If there is a special
request or rate change associated with your reservation, the request will
be sent to a Customer Care agent for processing. You may contact us
directly at
Reservations@travelgr.com.
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When will my reservation be at the hotel?
It takes a minimum of 24 hours before your reservation details reach the
lodging's computer system. Rest assured, the room is booked; however, the
hotel simply has not entered your details into their system yet.
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Once I have made my reservation, will I receive any
written confirmation from the hotel?
No. The email confirmation you receive from TravelGr.com is all you will
need. It displays your TravelGr.com Confirmation Number, the hotel
information, the rate, and the hotel's cancellation policy.
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Canceling a Reservation
What is the cancellation policy on my reservation?
In general, the standard increments are that you must cancel the room(s)
by 4 or 6 PM on the arrival date, or 48, 72 or 120 hours prior to your
specified arrival; however, these are just general guidelines and the
specific policy of the property will prevail. If you cancel before the
deadline, generally you will not be charged a penalty. Canceling after the
stated period will result in a cancellation penalty fee.
How do I cancel a reservation?
Contact us to cancel a reservation.
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Can I make a reservation over the phone?
Reservations for Special Internet Rates can be made by calling
+302105332419.
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I'm looking for a hotel in Crete. Can you help me?
Yes we can help you. Please contact us by phone
+302105332419 or by e-mail
reservations@travelgr.com
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Do you have transfer service to/from the airport?
We offer transfers ro/from the airport with a charge for this service.
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Is parking available? Free parking? Long-term
parking?
Most hotels and vacation rentals offer free parking to their guests,
although some may charge. Long-term parking is offered at the discretion
of the property (often in conjunction with park and fly rates). This may
be listed on the Lodging Information page.
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What if there will be more than two adults in the
room?
Most hotels allow additional guests to stay in the rooms at a charge
(usually between $5.00-$20.00 per person). Some hotels and most vacation
rentals have a limit on how many people can stay in a room. This may be
listed on the Lodging Information page.
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Our children will be with us... do they stay free?
Usually children under 12 years of age stay for free in their parent's
room using the existing bedding. The age requirement differs depending on
the specific hotel's policy. This may be listed on the Hotel Lodging page.
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What are the directions to the hotel?
The location information of the hotel is sometimes listed on the Hotel
Information page. This can identify the distance from the hotel to certain
landmarks or the airport. Vacation rental reservations will have
directions included in the confirmation email.
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Is breakfast included?
Many hotels offer free breakfast. Often this is a continental breakfast or
sometimes just coffee and donuts. It would be very rare for a Vacation
rental to provide breakfast. If included, it should be listed on the
Lodging Information page.
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