On the right, we have provided answers to the most frequently asked questions. Please scroll through the list to find the information you need. If the question you have is not found, please contact us.

Hotel Reservation FAQ

Making a Reservation

Canceling a Reservation

Making a Reservation
How do I reserve my room?
TravelGr reservation process is very simple. Select the desired city, enter the number of days you have to stay, and enter the number of guests. Click the Search button.

A list of hotels or vacation rentals will appear on the screen. For more information, click the hotel name.
After room types and rates are returned to your screen, you will be able to choose the rate you desire by reading the room information in the center of the screen, then clicking on the Book It button on the right side of the screen.
After you have selected your desired room type, you will be taken to a "Secure Reservation Request" form. Then you will need to review the "Reservation Information" and fill in the blanks on the "Guest Information" section. Be sure your name and email address are spelled correctly.
After you fill out all of the needed information, press the "Submit Reservation" button.
If further correspondence is necessary prior to confirming the reservation, a Customer Care agent will reply back to you with an email within 2 to 4 hours.

back to top [+]

When do I have to include my credit card number?
Lodgings identified as offering "Internet Rates" require up-front payment with your credit card at the time of booking. This ensures you have a room when you arrive so you are not "bumped" or "overbooked." If new taxes or fees are added by the hotel from the time of booking to the time you check out of the room, you could be responsible for those charges. Additional charges for phone calls, room service, and other services will be your responsibility at the time of check out as well.

Properties identified as Additional Rates require a credit card number at the time of booking to process the reservation. Your credit card will not be charged until you check out of the hotel unless the type of room you selected states a deposit is required.

back to top [+]

Is it safe to use my credit card?
Yes. We take this matter very seriously. To ensure your security, TravelNow.com we ask you to send Credit Card information by Fax at our fax number +302105230293.

back to top [+]

What credit card types are accepted for guarantee/deposit?
All the card types are accepted.

back to top [+]

What is the cost for using Travelgr.com's service?
There is NO CHARGE or service fee to use our hotel reservation service or search engine.

back to top [+]

Are taxes included in the rate?
It will be indicated by the quoted rate if taxes and miscellaneous charges/fees are included. The Total amount for "Additional Rates" does not include taxes or fees, and any such taxes or fees will be collected by the hotel.

back to top [+]

Can I specify where I would like my room located (preferred floor, next to pool, etc.)?
If special requests are accepted by the lodging, a section will appear on the Reservation Form to insert such requests and submit them to the hotel. The hotel staff will do their best to accommodate special requests. We cannot guarantee that your requests will be granted because they are subject to availability.

back to top [+]

Is the room rate per person or per night?
All rates are based on double occupancy per room, and are quoted on a nightly basis unless otherwise specified. Extra people, children, roll-away beds and incidentals may be subject to additional charges.

back to top [+]

I should receive a discounted rate. How do I get this?
The rates displayed are the only rates available to this site for making reservations. These rates may include government, corporate, or senior discounts. You may need special documentation at check-in to confirm you are qualified to receive that rate. Please do not expect to receive such a rate at check-in without the proper identification even if you have selected to book it online.

back to top [+]

Confirming a Reservation
What happens when I make a reservation?
Reservation requests will be followed up within 4 to 6 hours with an email using a Confirmation Number.

back to top [+]

How long will it take TravelGr.com to respond to my reservation request?
All reservations will be followed up with an email within 4 to 6 hours using the same Confirmation Number with the status of your reservation.

back to top [+]

How do I check on my request for a lodging?
Always feel free to contact us with any inquiries regarding your request. For fastest service, please include your "Confirmation Number" which you will receive from us.

back to top [+]

I don't have long to wait for a confirmation. What can I do?
You will be notified of the status of your reservation within 2 to 4 hours. However, there can be delays. Also, you will receive an email from us without a confirmation number. When we receive the confirmation number from the property, it will be emailed to you. If there is a special request or rate change associated with your reservation, the request will be sent to a Customer Care agent for processing. You may contact us directly at Reservations@travelgr.com.

back to top [+]

When will my reservation be at the hotel?
It takes a minimum of 24 hours before your reservation details reach the lodging's computer system. Rest assured, the room is booked; however, the hotel simply has not entered your details into their system yet.

back to top [+]

Once I have made my reservation, will I receive any written confirmation from the hotel?
No. The email confirmation you receive from TravelGr.com is all you will need. It displays your TravelGr.com Confirmation Number, the hotel information, the rate, and the hotel's cancellation policy.

back to top [+]

Canceling a Reservation
What is the cancellation policy on my reservation?
In general, the standard increments are that you must cancel the room(s) by 4 or 6 PM on the arrival date, or 48, 72 or 120 hours prior to your specified arrival; however, these are just general guidelines and the specific policy of the property will prevail. If you cancel before the deadline, generally you will not be charged a penalty. Canceling after the stated period will result in a cancellation penalty fee.

How do I cancel a reservation?
Contact us to cancel a reservation.

back to top [+]

Can I make a reservation over the phone?
Reservations for Special Internet Rates can be made by calling +302105332419.

back to top [+]

I'm looking for a hotel in Crete. Can you help me?
Yes we can help you. Please contact us by phone +302105332419 or by e-mail reservations@travelgr.com

back to top [+]

Do you have transfer service to/from the airport?
We offer transfers ro/from the airport with a charge for this service.

back to top [+]

Is parking available? Free parking? Long-term parking?
Most hotels and vacation rentals offer free parking to their guests, although some may charge. Long-term parking is offered at the discretion of the property (often in conjunction with park and fly rates). This may be listed on the Lodging Information page.

back to top [+]

What if there will be more than two adults in the room?
Most hotels allow additional guests to stay in the rooms at a charge (usually between $5.00-$20.00 per person). Some hotels and most vacation rentals have a limit on how many people can stay in a room. This may be listed on the Lodging Information page.

back to top [+]

Our children will be with us... do they stay free?
Usually children under 12 years of age stay for free in their parent's room using the existing bedding. The age requirement differs depending on the specific hotel's policy. This may be listed on the Hotel Lodging page.

back to top [+]

What are the directions to the hotel?
The location information of the hotel is sometimes listed on the Hotel Information page. This can identify the distance from the hotel to certain landmarks or the airport. Vacation rental reservations will have directions included in the confirmation email.

back to top [+]

Is breakfast included?
Many hotels offer free breakfast. Often this is a continental breakfast or sometimes just coffee and donuts. It would be very rare for a Vacation rental to provide breakfast. If included, it should be listed on the Lodging Information page.

back to top [+]